Data Protection & ICO

2. ICO registration

Status: Registered with ICO

Reference number: ZC093334

3. Rights requests

We respond to valid data rights requests in line with legal deadlines, usually within one month unless a lawful extension applies.

To ask for access, correction, deletion or another data protection right, contact privacy@arthur-app.com. We may ask for information reasonably needed to verify your identity or understand your request. Our Privacy Policy explains your rights and any relevant limits.

4. Incident and breach handling

We maintain incident response procedures and assess each incident to determine whether notification to the ICO and affected individuals is legally required.

5. Privacy contact

Our privacy contact handles data protection questions, rights requests and complaints. You can reach them at privacy@arthur-app.com.

6. Data protection complaints

If you are concerned about how we handle your personal information, email privacy@arthur-app.com with the details. There is no charge and no special form is required. Please do not send bank passwords, PINs or other security credentials.

We will acknowledge your complaint within 30 days, make appropriate enquiries, keep you informed of progress and tell you the outcome without undue delay. If we need more information to investigate, we will explain what we need and why.

You also have the right to complain to the UK Information Commissioner's Office (ICO). The ICO generally asks you to raise your concern with us first so we can try to resolve it: ico.org.uk/make-a-complaint.

Related documents: Privacy Policy, Cookie Policy, and Terms & Conditions. Complaints about connected-account services follow the separate route explained in our Terms & Conditions.

Regulatory status

ARTHUR FINANCIAL TECHNOLOGIES LTD is registered on the Financial Conduct Authority Register as an agent of Finexer Ltd for the provision of Account Information Services under the Payment Services Regulations 2017. Finexer Ltd is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 as an Authorised Payment Institution (Firm Reference Number 925695).

Arthur's regulated scope is limited to Account Information Services (“AIS”) through Finexer Ltd as its authorised principal. Arthur does not provide regulated payment services in its own right, hold customer funds, provide payment initiation services, or initiate payments.

Last updated 16 October 2026